涵盖内容

Sloan Limited Warranty on Products Purchased on or After May 14, 2024

Sloan® 有限保修服务

根据此处的条款、条件、限制和例外情况，仕龙阀门公司（“仕龙”）向其产品（每个均称“仕龙产品”）的第一最终用户所有者（“您”和“您的”）保证，此类仕龙产品（不包括 Flushmate ® 产品）在下表所列期限（“保修期”）内，在适用的材料和工艺上不存在缺陷，保修期从您购买该仕龙产品的实际日期（“购买日期”）开始：

† XLERATOR® is a registered trademark of Excel Dryer, Inc.

无论仕龙产品是否已安装和/或投入使用，保修期将在其到期时自动终止。 您应保留注明日期的销售收据，以作为购买证明并用于索赔目的。 如果您无法提供令仕龙合理满意的购买日期证明，则购买日期将是根据仕龙记录的制造日期（例如，基于打印在仕龙产品上以日期编码的序列号，如适用）或仕龙酌情合理确定的其他日期。

本有限保修涵盖哪些内容？

在保修期内，仕龙将自行选择维修或更换任何仕龙产品或其组件（每个“涵盖的零件”）或退还其购买价格（如果此类涵盖的零件在正常使用和服务下不符合本有限保修）。 由仕龙全权酌情决定的维修、更换或退款将是您在本有限保修下的唯一和排他性补救措施。 除非仕龙放弃，否则必须将有缺陷的涵盖零件退回给仕龙，费用由您承担。 如果仕龙选择替换任何涵盖的零件，则仕龙将选择正常（非加急）的运输方式将替换部件寄送给您。 仕龙根据本有限保修提供的替换产品和零件在原始保修期的剩余部分提供保修。

本有限保修不涵盖哪些内容？

Any damage, defect or malfunction caused by abuse, misuse, neglect, vandalism, accident, act of God (e.g., flood, fire, lightning), or other cause beyond Sloan’s reasonable control is not covered by this Limited Warranty. Also, any damage, defect or malfunction resulting from one or more of the following is not covered by this Limited Warranty: faulty or improper repair or installation of the Sloan Product; failure to perform routine or other manufacturer-recommended maintenance of the Sloan Product and/or connected system(s); improper or deficient plumbing and/or water supply, including supply line pressures and/or water flow greater or less than those specified in Sloan’s applicable published materials (e.g., with respect to water coolers, bottle fillers, fountains or packaged water coolers, connecting to supply line pressures lower than 20 PSIG or higher than 105 PSIG); improper or deficient source of electrical power; use of a non-potable, highly-corrosive or hot/tempered water supply (except with respect to certain products such as faucets that are designed to operate in high temperatures) or, with respect to bottle filler systems, use of reverse osmosis filtration systems; alteration or modification of the Sloan Product; damage caused by liming, sand or other similar residue build-up; use of accessories, components, parts or attachments not manufactured by Sloan; failure of any fixture, device, part, accessory or product not sold or manufactured by Sloan; use of anti-freeze, chemical agents, abrasive or petroleum-based lubricants or cleaning products containing harmful substances (e.g., household bleach, ammonia, drop-in blocks or tablets, or disinfectants); exposure to harsh environmental conditions; improper storage or handling of the Sloan Product; and/or use of the Sloan Product in an application other than as published in Sloan’s Owner’s Manual or other technical and promotional materials. Batteries and other consumables such as filters, cartridges and soap are not covered by this Limited Warranty. This Limited Warranty only covers the cost of repairs performed by Sloan or its authorized service provider in the event that Sloan elects to repair (as opposed to replace) the Covered Part as its choice of remedy hereunder. This Limited Warranty does not cover, for example, repairs, whether cosmetic or structural, to walls where water coolers, bottle fillers, fountains and packaged water coolers are built into the wall. Performance of any repairs or corrective action or incurring any expense without Sloan’s written authorization is at your sole risk and expense. To the maximum extent permitted by applicable law, no claims will be allowed for labor charges, transportation (including expedited shipping) or other costs and incidentals, all of which are your sole responsibility. Furthermore, this Limited Warranty only covers the Sloan Product itself and does not cover any non-Sloan product, fixture, plumbing device, sensor, actuator, hub, network, system, infrastructure, hardware, software, part or accessory or any Sloan or non-Sloan service. This Limited Warranty is provided solely to you and is not assignable or transferable by you to anyone else. Sloan Products sold within India are covered by a separate warranty so these terms do not apply.

您的责任是什么？

You are responsible to ensure that your Sloan Product has been installed, operated and maintained in accordance with Sloan’s Installation Instructions, Repair Parts and Maintenance Guide and/or other written manuals, technical materials, instructions and/or recommendations attached to or furnished with the Sloan Product and/or posted on Sloan’s website at www.Sloan.com. For example, with respect to water coolers, bottle fillers, fountains or packaged water coolers, if inlet pressure is above 105 PSIG, a pressure regulator must be properly installed in the supply line. If you contend that any Sloan Product is not in conformance with this Limited Warranty, including any appearance imperfections or observable non-conformities, you must notify Sloan without delay and allow Sloan the opportunity to inspect the Sloan Product (and the system(s) to which the Sloan Product is attached) and verify/diagnose the condition before you make any repairs or alterations to the Sloan Product. You must not remove the serial number or label(s) from the Sloan Product. Your failure to comply with the foregoing requirements will relieve Sloan from any further responsibility to you under this Limited Warranty to the fullest extent allowed by applicable law. Additionally, Sloan strongly recommends that you use genuine Sloan replacement parts when making repairs to your Sloan Product, and that you not use replacement parts purchased from unauthorized resellers as such parts may be used, defective, counterfeit or not designed for use in your country, state, province or jurisdiction (and are not covered by this Limited Warranty); provided, however, following this recommendation is not a condition of this Limited Warranty.

您如何提出保修索赔？

Sloan only permits distribution and resale of Sloan Products through authorized resellers, such as plumbing distributors and plumbing supply wholesalers. Except as otherwise may be required by applicable law, this Limited Warranty is void unless you purchased the Sloan Product from an authorized reseller. You should initiate a claim under this Limited Warranty within 30 days of the discovery of the defect by either an email to techsupport@sloan.com or a call to Technical Support at 888.756.2614 and by following the instructions that are provided to you. You must (a) obtain a Return Merchandise Authorization (RMA) number from Sloan prior to returning any Sloan Product, (b) include the RMA number and any applicable serial number(s) for the Sloan Product (and proof of purchase, including the Purchase Date and identification of the authorized reseller from whom you purchased the Sloan Product), and (c) be responsible for and prepay any shipping expense in connection with the return of any Sloan Product. Any product returns, including returns for reasons other than warranty claims (e.g., you ordered the wrong product), should be handled in accordance with Sloan's returns policy (found at www.sloan.com) if purchased directly from Sloan or the returns policies of the authorized reseller from whom you purchased the Sloan Product if not purchased directly from Sloan.

GENERAL DISCLAIMER AND LIMITATIONS OF DAMAGES

THIS LIMITED WARRANTY SETS FORTH THE ENTIRE AGREEMENT BY SLOAN REGARDING ITS WARRANTY FOR YOUR SLOAN PRODUCT. EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLOAN DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY REPRESENTATIONS, WARRANTIES, DECLARATIONS, GUARANTEES AND CONDITIONS WITH RESPECT TO SLOAN PRODUCTS. WITH RESPECT TO IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, THEN TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLOAN LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES TO THE WARRANTY PERIODS SET FORTH ABOVE. SLOAN MAKES NO REPRESENTATION, WARRANTY OR GUARANTY AND EXPRESSLY DISCLAIMS ANY AND ALL LOSS, LIABILITY, OR DAMAGES WITH RESPECT TO ANY SERVICE OR NON-SLOAN PRODUCT THAT MAY BE RELATED TO OR USED IN CONNECTION WITH THE SLOAN PRODUCT. ADDITIONALLY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) IN NO EVENT WILL SLOAN BE LIABLE FOR ANY PUNITIVE, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOST DATA, LOST CONNECTIONS, LOST COMMUNICATIONS, LOST SALES OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY, THE SLOAN PRODUCT OR ANY SERVICE RELATED TO OR USED IN CONNECTION WITH THE SLOAN PRODUCT, EVEN IF SLOAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) SLOAN’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT PAID FOR THE SLOAN PRODUCT BY YOU OR YOUR AUTHORIZED RESELLER, WHICHEVER IS LESS.

关于电子产品、软件和服务的免责声明

仕龙向您提供的有关电子组件和软件的所有产品信息，包括可能是此类产品随附的信息，与此类产品相关的服务，或与此类产品的使用相关的服务，均“按原样”和“按可用状态”提供，以方便您使用。 仕龙不代表、不承诺，也不保证产品信息的准确性或可靠性。 您自行决定使用所有此类产品信息，包括任何电子产品、软件和服务，并承担相关风险。 您将全权负责（仕龙不承担任何责任）任何和所有损失、责任或损害，包括您的布线、洁具、电力、建筑、产品、电子设备、软件、计算机、硬件、基础设施、网络、系统移动设备以及由于您使用此类产品信息而产生的所有其他项目。 仕龙提供的产品信息不可替代直接获取的信息。 例如，仕龙产品信息不能替代建筑物和产品上的有声和可见指示，也不能替代监测、访问、记录或记录仕龙位置和安装的监测或其他服务产品、电子产品、软件和服务。

您在本有限保修和适用法律下的合法权利

本有限保修服务赋予您特定的法律权利。 您可能还拥有因国家/地区、州、省或司法管辖区而异的其他合法权利。 同样，在某些情况下，本有限保修服务中的某些限制可能不适用于某些国家/地区、州、省或司法管辖区。 例如，美国的某些州不允许排除或限制附带或间接损害，或限制默示保证的持续时间，因此任何此类限制或排除可能不适用于您。 本有限保修服务的条款仅适用于适用法律允许的范围。 有关您的合法权利的完整描述，应参考您所在司法管辖区的适用法律，并且您可能希望联系您选择的消费者咨询服务或法律顾问。 对于经主管仲裁员、法院或法律当局认定为无效或不可执行的本有限保修的任何条款，可由该仲裁员、法院或法律当局替换，并替换为在适用法律允许的最大范围内能够提供的可实现原始意图和目的的替代条款。

解决争议的程序

DISPUTE RESOLUTION, BINDING ARBITRATION AND CLASS ACTION WAIVER NOTICE: THIS LIMITED WARRANTY REQUIRES YOU AND SLOAN TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. SPECIFICALLY, ALL DISPUTES BETWEEN YOU AND SLOAN ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE SLOAN PRODUCT OR COVERED PARTS SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND SLOAN ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE DISPUTES THROUGH A COURT, AND THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THAT RIGHT AND AGREED TO RESOLVE ANY DISPUTE ARISING OUT OF THIS LIMITED WARRANTY THROUGH BINDING ARBITRATION.

The arbitration will be administered by JAMS and will be governed by the JAMS Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted at mutually agreeable location convenient to you and Sloan, will be conducted before a single neutral arbitrator, and will be limited solely to the dispute between you and Sloan arising out of this limited warranty. You will have a reasonable opportunity to participate in the process of choosing the arbitrator. If you initiate the arbitration, you will be required to pay for costs of arbitration up to $250.00. Sloan will be responsible for paying all other costs of arbitration (including the arbitrator’s professional fees), unless the arbitrator determines that your claim was frivolous. If Sloan initiates the arbitration against you, Sloan will be responsible for all costs of arbitration. The arbitrator’s award will consist of a written statement stating the disposition of each claim and will provide a concise statement of the essential findings and conclusions on which the award was based. Should either party bring a dispute in an arbitration forum other than JAMS, the court or arbitrator may award the other party its reasonable costs and expenses, including attorneys’ fees, incurred in staying or dismissing such other proceedings or in otherwise enforcing compliance with this arbitration provision. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq.

请注意，如果您希望退出此争议解决程序，您必须在购买日期后的 30 个日历日内向仕龙提供退出通知。

If any portion of this dispute resolution clause is determined by a court of competent jurisdiction or arbitrator to be invalid or unenforceable based upon any rule of law or public policy, all other terms, provisions and conditions of this dispute resolution clause shall nevertheless remain in full force and effect. Specifically, you and Sloan each waive the right to any jury trial should this matter be ordered to proceed in court.